Terms and Privacy


This privacy policy explains how we process your personal data when you use our websites. If you have any questions or comments about this privacy policy, please let us know by email at: enquiries@petainer.com or write to us at the address below.

The Website is operated by Petainer UK Holdings Ltd (Petainer, we, us or our, for short). We are the “data controller” (i.e. the legal entity which decides the means and purpose for the processing of your personal data) for the applicable data protection law.


Under General Data Protection Regulations (GDPR), the lawful basis for us to process your personal information has to be stated. In our case the basis for processing your information is ‘Legitimate Interest’ which means as far as the collection of personal Data for necessary operational processing of information, we require no other consent. Where we wish to use your personal information for marketing or other purposes we will seek your specific consent.


You have the following rights over the way we process personal data relating to you.  We aim to comply without undue delay, and within one month at the latest, to requests relating to:

  • The right to be informed
  • The right of access
  • The right of rectification, including the right to ask for a copy of data we are processing about you and correction of inaccuracies (for which we may, if permitted by applicable law, require payment of a fee)
  • The right of erasure
  • The right to restrict processing, including asking us to restrict, stop processing, or to delete your personal data
  • The right to data portability, including a request for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer
  • The right to object
  • Make a complaint to the data protection regulator.

SECTION 1 – Information We Collect

When you browse our web sites, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information that you provide when you communicate with us by any means.


We want to make our website as useful and reliable as possible. In order to achieve this and provide better experience we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

  • Recognising that you may have set preferences on a previous visit, so we can display content appropriate to you
  • Measuring how people are using the website so we can improve how we present our content to you

If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site.

There are two types of cookie you may encounter when using our website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other company’s internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.  Note: not all cookies are necessarily required or active.


We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

If we are involved in a merger or structural re-organisation, the information we hold may be included as part of that merger or re-organisation, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, as to any choices you may have regarding that information.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

EU-U.S. Privacy Shield

We undertake that we will not transfer to or process any personal data with companies or organisations, that are not signed up members of the EU-U.S. Data Shield programme or who hold data outside the EU.


To protect your personal information, we take all reasonable precautions and to the extent practical comply with GDPR to ensure that personal data is not inadvertently or maliciously disclosed, altered or destroyed. When we use an external processor of Data we will take steps to ensure, so far as we are able, that the processor shall implement appropriate technical and organisational measures in accordance with GDPR Article 32 (1).


We will hold your personal information on our systems for as long as is necessary for the relevant purpose, or as otherwise described in this privacy policy.


Where Petainer’s website links to third parties, we are not responsible for the content or privacy of those other sites.  Links to other sites should not be seen as acceptance or an endorsement from Petainer of their privacy policy or practices. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


On our site you will see ‘social buttons’. Such as share buttons for Twitter, and Facebook ‘Like’ buttons. We do not support any of these social media sites and information including photographs and video that are posted on these sites may be done without our permission or support.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our Company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. We consider that in such cases we would not require to have your further permission.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Data Controller at:  enquiries@petainer.com or write to us at the address below.
Data Controller, 4th Floor Tavistock House (North) London GB WC1H 9HR